Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made via Reception. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact Reception and your concerns will be passed to a Practice Manager who will deal with your concerns appropriately.
Patient’s Rights and Responsibilities
Patients have a right to be treated as an individual without prejudice and a right of access to appropriate healthcare. Staff should be courteous to patients at all times. Patients should be courteous to all staff and all other people on the premises at all times. They should be on time for all appointments. Patients should also take notice of any health advice given and take responsibility for their own healthcare.
We strongly support the NHS policy on zero tolerance.
Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list.